FAQ'S

Apparel

CAN I RETURN OR GET A REFUND?

For returns or refunds refer to our policy here RETURN POLICY

WHAT TECHNOLOGY IS USED TO PRINT ON T-SHIRTS

Our standard process is the Direct to Garment (DTG) method of printing.

HOW ARE YOUR PRODUCTS MADE?

Our products are made on demand. (you place the order and we make the item). We have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

T-SHIRT/TANK TOP PRINT QUALITY AND FABRIC BLEND

Our standard printing process is best suited for garments that are 100% cotton - if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave. However, there are exceptions to this. If a cotton is too thick, it can absorb the ink and result in a more faded look.

With the high demand for poly and tri-blend garments we just couldn’t ignore it. Our fulfillment team worked hard to develop a system that allowed us to print on such garments without compromising quality. These blended garments will have a faded/vintage outcome with DTG printing due to their looser weave and combination of fabrics. This means that the fabric of the garment will often show through the ink.  This is a pretty cool effect, but may not be ideal for you if you want a more opaque outcome.

Monitor differences, subtle variations in color and surface texture are rendered for each monitor. The colors that appear on your screen may not be exact to your final product.

THE SHIPPING PROCESS

Our products are custom printed and shipped directly to you to ensure low prices and a large inventory of product designs.  

Please keep in mind that if your item is being shipped across a border this add shipping time to your parcel due to customs clearance.  We have not control of this and cannot be held responsible for any delays this may cause.

WHEN WILL I GET MY ORDER?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

HOW DO I TRACK MY ORDER?

 You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales@surfingflamingo.com.